FAQs | Orders, Shipping, Returns & Product Information

FAQs provide answers to the most common questions about our products, ordering process, shipping, payments, returns, exchanges, and customer support. These FAQs are designed to help customers quickly find the information they need before making a purchase.

Most of our apparel items are produced using standard unisex sizing. This provides a comfortable and versatile fit for a wide range of customers. We strongly recommend reviewing the size chart available on each product page before placing your order to ensure the best possible fit.

If you need to make changes to your order, please contact us as soon as possible after purchase. We will do our best to accommodate requests before production begins. Email us at hello@lovedoneincarcerated.com

Because our products are made to order, production generally requires 3 to 5 business days. This allows us to maintain quality standards while reducing unnecessary waste.

Shipping times vary depending on location. Most domestic orders arrive within 3 to 7 business days after production is completed. Tracking information will be sent by email once your order ships.

Yes. Orders are shipped in secure and professional packaging. External packaging does not contain unnecessary graphics or sensitive information.

Orders may be canceled within a limited timeframe after purchase. Please contact customer support immediately if you need assistance via support@lovedoneincarcerated.com

Because products are custom-made, returns for incorrect size selection or change-of-mind purchases are generally not accepted. However, if an item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with photos of the issue.

Our support team is available to assist with order questions, shipping concerns, product information, and account-related inquiries.

These FAQs are updated regularly to provide accurate and helpful information. We encourage customers to review these FAQs before placing an order. By reading our FAQs, customers can better understand our policies, production timelines, and support options. These FAQs exist to create a smooth, transparent, and enjoyable shopping experience for every customer.